Contact us by WhatsApp, phone or email and quote your booking reference. A cancellation is effective only once we confirm it back to you in writing. [TODO: confirm accepted cancellation channels and notice requirements with Boga Legaba]
Last updated: October 2026. Items marked like [TODO: confirm with Boga Legaba] are placeholders awaiting client confirmation and will be finalised before they apply.
How to cancel or change a booking
Cancellation deadlines and charges
Standard deadlines and the charges that apply at each stage are set out here once confirmed. [TODO: confirm the cancellation deadline tiers (e.g. days before arrival) and the charge or refund percentage at each tier with Boga Legaba]
Refunds
Where a refund is due, it is processed back to the original payment method within a stated number of business days. Booking or transaction fees charged by payment providers may be non-refundable. [TODO: confirm refund method, timelines and any non-refundable fees with Boga Legaba]
No-shows
If you do not arrive and have not cancelled in writing, the booking is treated as a no-show and the full stay may be charged with no refund. [TODO: confirm the no-show charge with Boga Legaba]
Deposits
Some bookings require a deposit to secure the reservation; the amount, due date and forfeiture terms are stated in your quote or confirmation. [TODO: confirm when deposits apply, amounts, due dates and forfeiture terms with Boga Legaba]
Conference and group bookings
Conference, event and multi-room block bookings may carry different deadlines and deposits linked to catering, venue and room-release commitments. These are stated in the written proposal or function agreement. [TODO: confirm conference and group cancellation terms with Boga Legaba]
Related terms
This policy forms part of our Booking Terms.